Privacy Policy
- Introduction
This Privacy Policy explains how Master Services Trades Ltd (“we”, “our”, or “us”) collects, uses, and protects your personal information when you use our website or services.
- Information We Collect
We may collect:
- Personal details (name, email, phone, address)
- Service-related information (booking details, feedback)
- Technical data (IP address, browser, cookies)
- How We Use Your Information
To:
- Process bookings and deliver services
- Communicate with you
- Improve our services
- Comply with legal obligations
- Sharing Your Data
We only share your data with:
- Service professionals (contractors) to fulfil your request
- Payment processors and analytics tools (e.g. Google, Meta)
- Legal authorities when required
- Cookies
We use cookies to analyse traffic and enhance your experience. See our Cookie Policy.
- Your Rights
You can request access, correction, or deletion of your data. Contact: hello@wearemaster.com
- Data Retention
We keep your data only as long as necessary for service and legal obligations.
- Contact
Master Services Trades Ltd
124 City Road, London, EC1V 2NX
Company Number: 15406523
Email: hello@wearemaster.com
Cookie Policy
- What Are Cookies?
Cookies are small data files used to track website activity and user preferences.
- How We Use Cookies
We use:
- Essential cookies (for site functionality)
- Analytics cookies (Google Analytics)
- Marketing cookies (Facebook Pixel)
- Your Choices
On your first visit, you will see a banner to accept or manage cookies. You can also disable cookies in your browser settings.
Complaints Policy
- Submitting a Complaint
Send your complaint to hello@wearemaster.com including your booking reference, service date, and issue details.
- Response Time
We will acknowledge your complaint within 24 hours and aim to resolve it within 5 business days.
- Escalation
If not resolved, you can request the case to be reviewed by our Operations Manager.